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Important: This Privacy Policy applies to all ng888 services and platforms. By creating an account, you agree to this Policy.

1 Introduction

Ng888 places the highest importance on user privacy. We believe your personal data is your own asset, and protecting it is our responsibility. ng888's Privacy Policy ("Policy") clearly explains what data we collect, why we collect it, and how it is used.

This Policy applies when you use ng888's website, mobile app, or any other digital channel we operate. By opening an account with ng888, you voluntarily consent to the terms of this Privacy Policy. If you have any objections to any of these terms, please contact our support team before using the service.

Our goal is to keep data collection to a minimum — we only ask for what is genuinely needed to provide our services, nothing more.

2 What Data We Collect

Ng888 collects your information in several ways. A detailed breakdown is provided below:

Information Collected at Registration

  • Full name, date of birth, and gender
  • Mobile number and email address
  • Residential address and postal code
  • Identity document details (NID, passport, or driving licence)

Information Collected During Transactions

  • BKash, Nagad or Rocket number
  • Deposit & Withdrawal Amounts and Timing
  • Transaction ID and payment reference

Automatically Collected Information

  • IP address & device type
  • Browser information and operating system
  • Time spent on site and pages visited
  • Cookies & Local Storage Data
Data Type Purpose of Collection Mandatory?
Name & Contact Details Account Creation & Verification Yes
Identity Document KYC & Age Verification Yes
Payment Information Deposit & Withdrawal Process Yes
Device / IP Security & Fraud Prevention Automatic
Cookies Improving User Experience Optional

3 How Your Data Is Used

Ng888 uses your information only for specific, defined purposes. We never sell your data to third parties for marketing. Below is a full list of how we use your information:

  • Account Management: To handle logins, profile updates, and account security.
  • Transaction Processing: To process deposits and withdrawals securely.
  • KYC Verification: To verify identity and age, maintaining the integrity of the platform.
  • Customer Support: To resolve your issues and answer your questions.
  • Promotions & Bonuses: To send you relevant offers (you can opt out at any time).
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligations: To meet regulatory requirements.
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ng888's Commitment: We never sell your data to third parties. Protecting your privacy is at the core of our business values.

4 Cookie Policy

The ng888 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferred language, theme, and similar settings.
  • Analytics Cookies: To improve site performance (via Google Analytics).
  • Marketing Cookies: To show you relevant promotions based on your interests (optional).

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

5 Sharing Data with Third Parties

Ng888 may share your information with trusted third parties in certain situations. Such sharing is always limited and purpose-specific:

  • Payment Processors: bKash, Nagad, Rocket — for processing transactions.
  • KYC Verification Service: Trusted third-party providers for identity and document verification.
  • Legal Authorities: When required by a court order or government directive.
  • Technology Partners: For server hosting and security services — under strict confidentiality agreements.
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Please Note: Under no circumstances does ng888 sell your data to advertising companies or data brokers. Any third-party sharing is always done with your best interests in mind.

6 Data Retention Period

Ng888 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

  • All data is retained for the duration your account remains active.
  • Financial transaction data is generally retained for 5 years after account closure (as required by law).
  • Log files and technical data are generally retained for 12 months.
  • KYC documents may be retained for up to 3 years after account closure.
  • Marketing preference data will be deleted upon your request at any time.

7 Your Rights

Ng888 respects your rights over your personal data. The following rights are available to you and can be exercised at any time:

1
Right to Access

You can request to know what information we hold about you at any time.

2
Right to Rectification

If any of your information is incorrect, you may request a correction. We will act promptly.

3
Right to Erasure

You may request deletion of your personal data after closing your account (except where retention is required by law).

4
Right to Restrict Processing

You may request that processing of your data be restricted under certain circumstances.

5
Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time.

6
Right to Data Portability

If you'd like to receive your data in a structured format, please let our support team know.

8 Security Measures

Ng888 uses industry-leading technology to keep your data secure. Our security measures include:

  • 256-bit TLS/SSL Encryption — applied to all data transmissions.
  • AES-256 encryption — for sensitive data stored on our servers.
  • Two-Factor Authentication (2FA) — to secure your account.
  • 24/7 Security Monitoring — to detect suspicious activity.
  • Regular security audits and penetration testing.
  • Limited Access Policy — only authorized personnel may view your data.

9 Data of Minors

Ng888 strictly does not collect data from or provide services to anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

If parents or guardians believe their child's data is held by us, please contact our support team immediately.

10 Policy Updates

Ng888 may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an in-platform notification before they take effect. Continued use of the service after the updated policy comes into effect constitutes your acceptance of the revised terms.

We always display the date of the latest update on this page, so check back occasionally to stay informed.

11 Get in Touch

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 48 hours.